Privacy Policy

At Tim’s Garden, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

This Privacy Policy is provided to make you aware of how Tim's Garden collects, uses, and manages information collected from you.

Please note that Tim's Garden makes some other websites available to you from hyperlinks in this website. Those websites are not subject to Tim's Garden Privacy Policy, therefore, you should review the privacy policy of each individual website accessed through the hyperlinks from this website and ensure that you are satisfied with their privacy policy before you use the other websites.

By using our website, or any of our products or services resulting in providing information about yourself, you consent to the collection and use of your personal information used by Tim’s Garden as described in this privacy policy.

Collection of Personal Information

Tim’s Garden collects personal information about you through a number of sources, depending on the circumstances of your engagement with us. Personal information collected and held by Tim’s Garden may include:

Your name, email address, contact details, photos relevant to the job you have requested or progress photos of the work completed on your site.
Details of products or services you have purchased or enquired about, including feedback and testimonials.

Personal data is supplied by you directly to Tim’s Garden via our website, over the phone or in-store. We may also collect personal information if you choose to enter a promotion, subscribe to our newsletter, or request a brochure or other document or information.

Tim's Garden also collects the following information regarding visitors to our web site:

Remote server address (RDNS)

Date and time of their visit

Pages accessed

Documents downloaded

Previous site visited (HTTP Referer)

Type of browser used

Any other information volunteered by you including web registrations, enquiry forms and contact information.

Depending on your transaction with us it may be necessary for Tim's Garden to collect personal information from you in order to serve you and for other associated administrative purposes.

Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. When you revisit the site that established the cookie, the site will read the contents of the cookie from your hard disk.

Some of Tim's Garden websites use cookies to enhance user interactions but the only personal information the cookies can contain is information you personally supply.

Secure Payment

Payment information provided by you on our website for purchase of products or events, is processed via a third party site called Stripe. When you add an item from our website to your ‘Cart’ this process is then handled by Stripe. Stripe manages your information including payment details securely and it is not stored or accessed by Tim’s Garden. To read more on the privacy provided by Stripe follow the link here and read the policy related to ‘End Customer’. Link https://stripe.com/nz/privacy-center/legal#:~:text=We%20use%20End%20User%20Personal,phone%20number%2C%20and%20job%20title.

Use and Disclosure

We collect, hold, use and selectively disclose personal information about you in order to administer the function of providing the most suitable customer service. In the performance of our normal business activities we may use your information in the following ways:

To contact you through a range of mediums to discuss any engagement you may have had with us, including your booked services or purchases, any feedback you may have provided, or any other service you have requested us to perform.
To make improvements to our service provided to you either on site, via our website, booking forms and marketing, and to provide insights that help us to meet your needs better.
To promote our products and services, feedback and testimonials provided, along with images or recent projects may be used and shared for marketing and promotion purposes.
To produce research and analysis for the purposes of measuring and communicating the impact of our activities.

In summary, we process your personal information for certain legitimate business purposes, which include:

Presenting to you information that we believe will be of interest and relevance, through a range of marketing and communication channels.
Identifying and recommending products or gardening services that we think may be of interest to you.
Enhancing, modifying personalising or otherwise improving your experience of our website, marketing or communications.
To better understand the effectiveness of our website, marketing and communications with you. We may choose to market and promote this information to you via a wide range of mediums based on personal information held.

Whenever we process your data for this purpose we will keep your personal information rights in high regard and take steps to safeguard personal information. You can opt-out of receiving marketing information, or allowing us to process your information for these purposes at any time by using ‘unsubscribe’ links, or contacting us directly.

Unless you have instructed us not to do so, personal information may be shared with related companies within Tim's Garden where it will remain confidential. Examples of this could include providing your address to contractors in order for them to carry out the agreed work on site.

However, we will not disclose your personal information to external parties who are not associated with Tim's Garden unless the disclosure is required by law or you have consented to our disclosing the information about you.

When or before we collect your personal information, we will take reasonable steps to inform you of the purpose for which the information is collected. Your personal information collected by Tim's Garden will only be used in accordance with the purpose advised and the information will not be used for any other purpose without your consent.

Data Quality

All information held by us for the purpose notified to you at the time of collection will be maintained in a form that is accurate, complete and up to date. Please contact us if any of the details you have provided to us has changed.

Data Security

The storage and use of the personal information will be undertaken in a secure manner that protects your privacy, records will be kept for as long as required by law or is prudent having regard to administrative requirements.

Access and Correction

You may request access to your personal information held by Tim's Garden. Where necessary, you will be given the opportunity to amend any personal information held by us that is incorrect.

Competitions

From time to time Tim's Garden runs competitions for its customers. Some of these competitions may involve third party platforms which collect, process and securely store your information.

Contacting Us

If you have any questions about our Privacy Policy or how we use or safeguard your personal information, please get in touch using the following details:

Email us: info@timsgarden.co.nz

Call us: +64 3 539 1122

By post to Privacy Officer, Tim’s Garden, 1/26 Gloucester Street, Nelson 7011, New Zealand.

We aim to ensure your query is responded to and resolved in a timely manner.